Trila support
Get the plan moving again.
Find quick answers about Groups, Shared Locations, matching, voting, and your account.
Common questions
Why can't the Owner find fair places yet?
Every active Participant must share a starting point before matching can begin. Open the Group to see which group state still needs attention.
Can I change the location I shared?
Yes. Open the Group and update your Shared Location before matching. If the Group changes after recommendations are created, Trila may need to compare places again.
Read the privacy policyCan I change my vote?
You can change your vote while the Place Poll is still open. The Owner can end the poll after the submitted votes are in, even if some invited Participants have not voted.
How does Trila compare places?
Travel fairness comes first. When places have similar journeys, ratings and review counts help the Group compare them.
What happens when votes tie?
The Owner chooses the Final Place from the places tied for the highest vote count.
Where can I find my Group updates?
Open Notifications from the Groups header to review invitations, new Hangouts, voting, final results, and Owner actions. Selecting an update takes you to the related Group or Hangout.
Can I choose which push alerts I receive?
Yes. Open Notification settings from your Account or the Notifications screen. You can turn off any category while keeping its updates in your Notifications history.
Does Trila keep tracking me?
No. Trila uses the starting point you explicitly share with a Group. It does not request background location access.
Understand the privacy choicesHow do I request account deletion?
You can contact support without reinstalling the app. We will verify ownership safely before confirming the request.
See the deletion steps