Trila support
Get the plan moving again.
Find quick answers about Groups, Shared Locations, matching, voting, and your account.
Common questions
Why can't the Owner find fair places yet?
Every active Participant must share a starting point before matching can begin. Open the Group to see which group state still needs attention.
Can I change the location I shared?
Yes. Open the Group and update your Shared Location before matching. If the Group changes after recommendations are created, Trila may need to compare places again.
Read the privacy policyCan I change my vote?
You can change your vote while the Place Poll is still open. The poll closes when every active Participant has voted.
What happens when votes tie?
The place with the better fairness ranking wins, keeping the result aligned with the Group's journeys.
Does Trila keep tracking me?
No. Trila uses the starting point you explicitly share with a Group. It does not request background location access.
Understand the privacy choicesHow do I request account deletion?
You can contact support without reinstalling the app. We will verify ownership safely before confirming the request.
See the deletion steps